Application Support Analyst

Employment type: Full-time
City: Edmonton
Last visit: 2014-10-30
Author's ads: 1

Posted: 2014-10-30


• Teamwork • Fun • Service • Community •

Liquor Depot is a great place to work, with a friendly atmosphere and energetic work environment. We provide our Customers with convenience, selection, and top notch service!

Each person at Liquor Depot plays an important role in our Company's success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at Liquor Depot you can be sure you will be treated with the respect and support you need to be a success.

Job Opportunity

We are North America's largest publicly traded retailer of adult beverages operating 240+ stores within Alberta, British Columbia, Kentucky and Alaska.

Reporting directly to the Director of Business Applications, this position’s primary objective is the responsibility for daily triage & management of application support issues as part of the IT Business Applications team.  This position will work closely with members of the Business Applications team and other extended IT staff to troubleshoot and fix problems with internal applications and execute on day-to-day support activities.  The ideal candidate is detailed oriented and has a passion for helping people.  He/she has a technical acumen and is interested in identifying the root cause of repeated issues in order to improve our users’ experiences.

What you will be doing:

Provide troubleshooting for internal applications and store retail applications.

Provide day-to-day assistance on repeatable processes that require some manual intervention and validation.

Use an incident tracking system to record, maintain and close support tickets according to service level agreements.

Lead the triage, prioritization, and escalation of support tickets for the business applications team.

Assign and manage the workload of the support team.

Establish and document standard operating procedures (SOPs

Correct system data issues through heavy use of SQL scripting.

Provide support services for production IT systems.

Investigate reported issues and identify, execute, and verify solutions.

Identify underlying business enhancements for intake into the product backlog.

Document findings, trends, outcomes and solutions with Service Desk incidents.

Maintain knowledge base of support information, known issues, and solutions.

Define and maintain support and escalation procedures in response to system changes.

Facilitate regular meetings with various support teams to share knowledge and ensure support processes are efficient and effective.

Support critical go-live activities when new systems or functionality is deployed.

Participate in project planning, development and testing activities as required.

Junior developer activities may include, but not be limited to:

Design of application interface, application functionality and database.

Design and develop databases, primarily in Microsoft SQL Server

What you must have:

BA in Computer Science, MIS or equivalent required

1-3 years relevant experience in a business application support role

Strong customer service, teamwork and communication skills

Detail oriented with superb organization skills

Ability to quickly understand business processes and applications and achieve results in a highly technical operating environment

Knowledge of SQL scripting database required (SQL Server, Database maintenance, Performance Tuning and Maintenance)

Knowledge of basic scripting (batch scripts, PowerShell, etc a strong plus

1 year of software development (ASP.NET, C

Excellent problem solving abilities

Ability to organize and prioritize individual workload in order to meet required deadlines.

Familiarity with the ITIL model for IT processes.


What you must value:

Knowing that your routine is in fact, not routine

Have ‘attention to detail’ as your middle name

Creation and promotion of an environment where people are on-side and feel a collective sense of success.

Be comfortable communicating with all levels of management and peers

Take ownership and drive forward

Get things done!

If you are interested in this position please submit your resume and cover letter to Robbie Madan, Director of IT, Business Applications at

We will treat you right.

At Liquor Depot we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers.

Additional reasons to join our Team!

Competitive salary and benefits

Flexible hours

Employee Discount

Free Uniforms

Contests and prizes

Product Knowledge training

Why is this a great place to work? Learn more

We are always looking for GREAT people to join our team!

Career Level: Experienced

Years of Relevant Experience: 3 Years

Education: Bachelors (Including Honours)

Industry: Retail Head Office and Warehouse

Job Function: Technology and Digital Media