Customer Service Representative, West Edmonton - Permanent

City: Edmonton
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


As the country's leader in general staffing, we specialize in temporary roles and permanent placement for specific industry sectors. From city centres to suburban areas, our extensive network of branches span across Canada. This reach allows us to provide you with in-depth knowledge of local markets, insightful employment industry trends and exclusive access to the best employers in your area. Our knowledgeable and tenured Staffing consultants have a proven and thorough approach to recruitment, always ensuring applicants find the right job fit. As a real partner in your career development, our team of consultants excel in helping you find the right positions in the following fields:

Administrative Support

Accounting and Finance Support

Contact Centre and Customer Care

Industrial Support

Skilled Trades and Industrial Management

Customer Service Representative, West Edmonton - Permanent 345640)

Thank you for your interest in Randstad Staffing! We are currently sourcing for a permanent Customer Service Representative role for our West Edmonton client. This is a call-centre environment serving clients in the automotive industry and is a very fast paced position.

The position entails the following duties and responsibilities:

- Handle a high volume of inbound calls from established, business-to-business clients

- Manage a customer base covering Northern Alberta, Northwest Territories, and areas of British Columbia

- Responsible for making fast, problem solving decisions with focus on efficiently solving the customer's needs

- Processing incoming orders over the phone or by utilizing internal website to resolve customer inquiries

- Provide ongoing communication to Customer Service Manager

- Meet performance targets and meet or exceed key performance targets

- Accurately complete, enter and review orders to ensure highest level of accuracy without compromising speed


- Multiple locations and business paths provide excellent room for advancement

- Flexibility to work in locations elsewhere in Canada for qualified candidates through an established business network

- RRSP program

- Health benefits provided

- Fixed shift, Monday to Friday

- Working with established customer base means no cold-calling

- Internal contests and non-monetary rewards for performance

- Amazing employee discounts on automotive parts and services

- Working with industry leaders, this is an excellent networking opportunity

- This position is available due to company growth

- The client boasts excellent staff retention

- Casual working environment, jeans are welcome!


- Seeking individuals with a positive and friendly attitude

- A proven track record in customer service

- Ability to quickly navigate computer software and to learn new systems (company uses software specific to their needs)

- Ability to work well in a team environment

- Individual must be willing to learn new products and take ownership in developing product knowledge over time

- Strong organizational skills and ability to prioritize a variety of tasks

- Reliable transportation is a must - public transit is available but inconsistent (hourly) in this area






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Industry: Recruitment and Staffing

Job Function: Administrative and Clerical