About Wipro Limited
Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services company globally. Wipro's IT Services business was assessed at Level 5 for CMMI V 1.2 across Offshore and Onsite development centers.
Wipro's American Depositary Shares (ADSs) are listed on the New York Stock Exchange and equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.
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Reporting to the Team Lead, Asset & Vendor Management, the Hardware Asset Management Analyst is responsible for distributed hardware asset management which may include: development and implementation of standard processes and procedures, management of the technology refresh program, asset investigations and reconciliation, and creation of purchase requisitions, vendor and client communication, cycle-counts, data entry and the creation of standard reports. The Hardware Asset Management Analyst also provides quotes and delivery of products and services to customers. In this role you will also be required to provide back up for the “Stock Room” deploying equipment.
Responsibility Area #1 – Maintains hardware inventory tracking systems.
Updates and maintains the hardware asset database.
Maintains Fixed Assets, Inventory Control, Asset Life Cycle, Billing, VPN, and other related records in their applicable databases.
Maintains Documentation Management, List Management, and Information Control on applicable SharePoint sites.
Provides regular status reports related to implementation and scheduling, and respond to related customer inquires and concerns.
Performs regular physical and electronic audits (cycle counts) of existing hardware.
Produce monthly hardware reports on usage and status, as well as ad hoc report requests.
Responsibility Area #2 – Supports corporate asset management initiatives.
Responds to service requests and customer inquires for hardware information and product delivery.
Develops and implements hardware inventory processes and procedures.
Maintains and monitors inventory control systems.
Manages the technology life-cycle program for WIPRO workstations, laptops and printers, coordinating efforts with various internal and external groups.
Investigates inventory discrepancies, identify root-cause, and implement corrective action plans.
Responsibility Area #3 – Supports Asset & Vendor Management team and departmental initiatives.
Coordinates with other team members to ensure consistency in processes and practices.
Trains new and seasonal employees on inventory procedures and practices.
Provides backup and support for Hardware Asset Management Administrator.
Scope/Complexity of Work:
The Hardware Asset Management Analyst manages the distributed hardware assets, develops and implements standard processes and procedures, performs data entry, creates standard reports, and manages technology refresh program. The Hardware Asset Management Analyst also performs asset investigations and reconciliation, creates purchase requisitions, and engages in vendor and client communication, and cycle-counts. In addition, the Hardware Asset Management Analyst provides quotes and delivery of products and services to customers.
Demonstrated ability to work effectively as an individual contributor or team member in a fast-paced, multitasking environment.
Ability to develop, implement and follow standard processes and procedures to facilitate the business needs of the team.
Demonstrated analytical, administrative, and organizational skills, with a focus on effectively assessing and meeting customer requests.
Excellent verbal and written communications skills at a professional business level that supports excellence in customer service.
Familiarity with current computer systems, and their related components and services.
Understanding of inventory management concepts and best practices.
Strong MS Access and SQL knowledge and skills
Career Level: Experienced
Industry: Energy , Oil and Utilities
Job Function: Technology and Digital Media